
David Greggs
I recently visited a major amusement park with my daughter and received a lesson in efficiency while we waited in line for a ride on a hot day. The park was not very crowded, so we had the place to ourselves for the most part. We made our way through the mostly empty, long queue and finally reached the boarding area. As we headed down the last few stairs, we could see the plastic log ready to take us down a watery drop and relieve some of the summer heat.
The plastic log was there, it was empty, it was ready for us, and we were ready to get in. But, we were stopped in our tracks. Two things stood in our way: First, a small chain with a simple snap hook latch. Second, a distracted teenage employee.







